TRUEDOTS is committed to maintaining a safe, respectful, and trusted platform for our community. We have zero tolerance for child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, sextortion, trafficking, or any behavior or content that endangers children.
These Child Safety Standards apply to all users of the TRUEDOTS platform, including our mobile applications, website, services, and user-generated content features.
1. Zero-Tolerance Policy
TRUEDOTS strictly prohibits any content, behavior, communication, or activity that involves, promotes, facilitates, depicts, supports, or attempts to normalize child sexual abuse or exploitation.
This includes, without limitation:
- child sexual abuse material (CSAM), including images, videos, illustrations, or digitally generated material depicting the sexual abuse or exploitation of a minor,
- grooming or attempting to build a relationship with a minor for sexual exploitation,
- sextortion or blackmail involving a minor,
- trafficking or commercial sexual exploitation of a minor,
- sexualized comments, requests, solicitation, or exploitation involving a minor,
- using the platform to endanger, target, exploit, lure, or abuse children in any form,
- attempting to share, request, store, distribute, advertise, or link to CSAE or CSAM content.
Any violation may result in immediate content removal, account suspension, permanent account termination, preservation of evidence where appropriate, and reporting to law enforcement or relevant child protection authorities.
2. Age Requirements
TRUEDOTS is intended only for adults who are at least 18 years of age. Individuals under 18 are not permitted to create accounts, use the platform, or access adult dating features.
If we learn or reasonably suspect that a user is under 18, we may take actions including:
- account restriction,
- account suspension,
- age review or verification,
- removal of related content,
- permanent account termination,
- escalation to authorities where required.
3. Prohibited Content and Conduct
Users may not use TRUEDOTS to:
- upload, transmit, create, request, or distribute CSAM,
- engage in grooming, coercion, enticement, or predatory conduct,
- impersonate another person in order to exploit or deceive,
- solicit sexual content from anyone under 18,
- arrange meetings or exploitative contact involving minors,
- threaten, blackmail, or extort any person, especially a minor,
- share non-consensual intimate content,
- engage in harassment, exploitation, or trafficking.
Content or conduct that presents a risk of child exploitation may be removed even before a final determination is made, where permitted by law and necessary to protect users and the public.
4. Reporting Child Safety Concerns In-App
TRUEDOTS provides users with mechanisms within the app to report safety concerns, inappropriate behavior, suspicious accounts, exploitative content, impersonation, harassment, and potential child safety violations.
Examples of reportable issues may include:
- suspected underage users,
- exploitative or sexualized content involving minors,
- grooming or inappropriate contact,
- threats, coercion, or blackmail,
- impersonation or deceptive identity use,
- any conduct that appears to endanger a child.
Users should report concerns immediately through the in-app reporting tools or by contacting us using the contact information listed below.
How to report: Step 1
Open the user profile
- Go to the chat/profile of the user you want to report.
Tap the options menu
- Tap the menu (three dots or icon).
- Select “Report”
Step 2
Select a reason
Choose one or more that apply:
- Suspected underage user
- Exploitative/sexual content involving minors
- Grooming or inappropriate contact
- Threats, coercion, or blackmail
- Impersonation or deceptive identity
- Any conduct that endangers a child
Tap “Next.”
Step 3
Add details (optional but recommended)
- Briefly describe what happened.
- Include any relevant context.
Attach evidence (optional)
- Tap “Add screenshot from gallery” if you have proof.
Submit the report
- (Optional) Tick the box to receive updates.
- Tap “Submit report.”
5. Review, Moderation, and Enforcement
TRUEDOTS may use a combination of automated tools, manual moderation, user reports, investigation workflows, and account review measures to detect and address harmful or exploitative behavior.
When we receive credible notice, actual knowledge, or sufficient reason to believe that prohibited child endangerment, CSAE, or CSAM may be present, we may take actions including:
- rapid review and investigation,
- removal or disabling access to violating content,
- account restriction, suspension, or permanent termination,
- preservation of relevant information where appropriate and legally permitted,
- escalation to law enforcement, child safety organizations, or other competent authorities.
6. CSAM Reporting and Legal Compliance
TRUEDOTS complies with applicable child safety laws and reporting obligations.
Where required by law or when appropriate based on confirmed findings, TRUEDOTS may report confirmed child sexual abuse material or related exploitation to the National Center for Missing & Exploited Children (NCMEC) or the relevant regional or national authority.
We may also cooperate with law enforcement and authorized child protection agencies in connection with investigations involving child exploitation, abuse, trafficking, or related crimes.
7. Account and Content Actions
We reserve the right to take any action necessary to enforce these standards and protect users, including without limitation:
- removing content,
- disabling messaging or profile features,
- restricting visibility,
- suspending or permanently terminating accounts,
- denying re-registration,
- preserving records for safety, legal, or evidentiary purposes,
- notifying relevant authorities where required or appropriate.
8. User Responsibilities
All users of TRUEDOTS must:
- comply with these standards and our Terms of Use,
- refrain from uploading or sharing prohibited content,
- avoid any behavior that could exploit, target, or endanger minors,
- report suspected violations promptly,
- provide truthful information where identity or age verification is required.
9. Child Safety Contact
If you need to report an urgent child safety concern related to TRUEDOTS, contact us at:
Child Safety Contact: trust-safety@truedots.com
Support Email: help@truedots.com
Website: https://truedots.com
This contact should be monitored by personnel who can coordinate moderation, escalation, and compliance actions.
10. Emergency Situations
If you believe a child is in immediate danger, contact local law enforcement or emergency services immediately.
TRUEDOTS is not a substitute for emergency response services.
11. Related Policies
Please also review our:
12. Updates to These Standards
We may update these Child Safety Standards from time to time to reflect operational, legal, safety, or platform changes. Updated versions will be posted on this page with a revised effective date.