Effective Date : February 12, 2026
Welcome to TrueDots (“TrueDots,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
- Your name, username, date of birth, gender, profile information, and account credentials
- Your email address and mobile phone number
- Photos, profile content, preferences, and other information you choose to provide
- Communications you send to us, including customer support requests
- Information submitted for account verification, safety, or trust and security purposes.
B. Information Collected Automatically
- Device type, operating system, app version, browser type, IP address, and identifiers
- Log data, usage data, clickstream data, and app interaction data
- Approximate and, where permitted, precise location information
- Cookies, pixels, SDKs, and similar tracking technologies.
C. Information Related to SMS and Mobile Communications
If you provide your mobile number and consent to receive SMS messages from TrueDots, we may collect and process: – Your mobile phone number – The date, time, and method of your SMS consent – Records of verification messages sent to you – Delivery status and message event data associated with account verification and security messages – Your SMS opt-in and opt-out status
2. How We Use Your Information
We use your information to: – Create, maintain, and secure your account – Provide and improve the Services – Personalize your experience and profile interactions – Verify your identity, confirm your phone number, and protect account security – Send transactional communications, including one-time passcodes (OTP), account verification messages, login verification messages, security alerts, and service-related notices – Respond to support inquiries and enforce our policies – Detect, investigate, and prevent fraud, abuse, harmful conduct, or unlawful activity – Comply with legal obligations and protect our rights.
3. SMS Messaging and Mobile Information
If you choose to provide your mobile number and expressly opt in, TrueDots may send transactional SMS messages related to your account, including: – One-time passcodes (OTP) – Account registration verification messages – Login verification messages – Phone number verification messages – Account security and fraud prevention alerts.
SMS Consent
Users opt in to receive SMS messages by entering their mobile phone number in the TrueDots mobile application and affirmatively checking a standalone consent checkbox before completing registration or verification.
Message Frequency
Message frequency varies based on your activity, account access attempts, and security events.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and plan.
Opt-Out and Help
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us at help@truedots.com
Important Mobile Privacy Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may share mobile information with service providers solely as necessary to deliver transactional SMS messages, maintain platform security, provide customer support, or comply with legal obligations. Such sharing is not for third-party marketing or promotional use.
4. How We Share Information
We may share your information in the following circumstances: – With vendors, contractors, and service providers who help us operate the Services – With trust and safety, fraud prevention, identity verification, hosting, analytics, communications, customer support, and payment providers – With law enforcement, regulators, courts, or other parties where required by law or necessary to protect users, TrueDots, or the public – In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction – With your consent or at your direction
We do not sell your personal information in exchange for money. We also do not share mobile phone numbers or SMS consent data with third parties or affiliates for their marketing or promotional purposes.
5. Cookies, Analytics, and Tracking Technologies
We may use cookies, pixels, mobile SDKs, and similar technologies to operate, secure, measure, and improve the Services. These technologies may collect device and usage information. You can control some tracking preferences through your device or browser settings.
6. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect the safety and security of our platform. SMS consent records and messaging logs may be retained to document compliance, protect our systems, and respond to disputes or investigations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your jurisdiction, you may have rights regarding access, correction, deletion, portability, objection, or restriction of your personal information. You may also update certain information through your account settings.
To exercise applicable privacy rights, contact us at help@truedots.com
9. Children’s Privacy
TrueDots is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will take appropriate steps to remove it.
10. International Data Transfers
If you use the Services outside the country where our servers or providers are located, your information may be transferred to and processed in other jurisdictions that may have different data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will revise the Effective Date and may provide additional notice where required.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
help@truedots.com